Kindness Is Key
Matte

Yeah! We're so happy you ordered with us! Our shipping partner PostNL delivers your order within one to three days in your mailbox. You don't have to stay at home, because our envelope will be delivered to your doorstep.

We ship all orders in the Netherlands for free. For orders in the EU, shipping costs 1.99. Orders above €25,- have free shipping. Shipping costs to the UK are £1.99, orders over £25 are shipped free! See all information about shipping here.

Most orders are shipped in an envelope. Larger orders will be shipped in an small box, that still fits in the mailbox so you do not have to stay home. If anything is broken during shipment, please contact our customer service service@xoxowildhearts.com.

We are sorry to hear that you are not satisfied with your order, but returning it is not a problem for us. You can return your order within 30 days.

You will be refunded the full amount of your order via the payment method used for purchase. Make sure the item (s) are unused with also a undamaged packaging. Personalized cases can NOT be returned or exchanged.

See our returns page for more information on how you can return your order.

Of course, we can understand that this is annoying for you, sorry girl! Would you like to contact the Wildheartbabes of customer service right away? You can send an email to service@xoxowildhearts.com and don't forget to include your order number and pictures of the damaged product. We can then assess the damage and find an appropriate solution for you.

We do our best to display all products truthfully on the website. However, sometimes the picture may differ slightly. Do you really have doubts? Please feel free to contact us at service@xoxowildhearts.com.

In order to enjoy your phone case as long as possible, we have listed a few tips below:

- Keep the case away from paint, perfume or anything that contains alcohol.

- Make-up, oil, dyes and denim are also not good for the case. Some stains are easy to remove, but there are also stains that you can't get off easily.

- It is also important not to keep the case in direct sunlight or heat for hours. It may be that the case will discolor faster.

We ship throughout Europe from our warehouse in the Netherlands with our delivery partners. Delivery times are between 1-5 working days depending on the country. From €25 / £25 we offer free shipping.

Once your order has been handed over to our shipping partner PostNL, you will immediately receive an email with the tracking details of your order. All orders are processed within 1-2 business days.

Most orders are shipped in an envelope. Larger orders are sent in a small box, that can still fit in the mailbox, so you do not have to stay home.