Received the wrong product?

We apologize for the inconvenience! Please contact our fantastic customer service as soon as possible by emailing service@xoxowildhearts.com. They are ready to assist you and will resolve the issue immediately.

Want to exchange your order?

Of course, you can exchange your order. You'll even receive a coupon code with an additional 10% value! To do so, simply fill out our return form: return form. It's easy and quick!

Want to return your order?

We’re sorry to hear that you’re not satisfied with your order. Returning it is no problem! You can return your order within 30 days after cancellation. You will receive a full refund of the order amount, which will be credited via your chosen payment method. The item must be returned in its original condition. You can easily and quickly create your return via our return form. Have your order number and email address ready! During busier periods, it may take about 5 to 10 business days for us to process your return. Return form

Personalized cases CANNOT be returned!

What happens after you’ve sent your return?

Once we have received and processed your return, we will notify you by email. If we receive the product in good and original condition, we will refund the amount owed within five business days of receipt via your chosen payment method. If you've created a return and haven't heard from us yet, this means the return hasn't reached us yet, and we kindly ask for your patience.

Which items are not eligible for return?

In some cases, we cannot accept a product for return. Below is a list of products that unfortunately cannot be returned:

• Personalized items.
• Stickers with the protective layer removed.
• Items damaged or broken due to personal fault.
• Used screen protectors.
• Shortened or incomplete chain bands.
• Branded products with damaged packaging.